At https://oacademy.co.uk/ (“OAcademy”, “we”, “us”, “our”), we strive to provide high-quality online education and a positive learning experience. This Refund & Cancellation Policy explains how refunds, cancellations, and related requests are handled when you purchase courses or services from our platform.
By enrolling in a course or using our services, you agree to this policy.
Course Purchases
When you purchase a course on OAcademy:
- You receive immediate access to digital educational content
- Courses are delivered online and are non-physical products
Because of the nature of digital content, refunds are subject to the conditions below.
Refund Eligibility
You may be eligible for a refund if all of the following conditions are met:
- The refund request is submitted within 7 days of purchase
- Less than 20% of the course content has been accessed or completed
- The request is genuine and complies with our fair-use policy
Refunds will not be issued if:
- A significant portion of the course has been completed
- Course materials (videos, PDFs, downloads) have been fully accessed
- The request is made after the allowed refund period
- The course was purchased during a promotional or discounted offer marked as non-refundable
Non-Refundable Items
The following are non-refundable:
- Downloadable digital resources
- Certificates of completion
- Subscription fees once the billing cycle has started
- One-on-one sessions, coaching, or live classes once attended or missed
- Courses clearly labeled as “Non-Refundable”
Course Cancellation by User
To request a refund:
- Email us at info@oacademy.co.uk
- Include:
- Full name
- Registered email address
- Course name
- Reason for refund
Approved refunds will be:
- Processed within 7–14 business days
- Issued to the original payment method
Processing times may vary depending on your bank or payment provider.
Course Cancellation by OAcademy
We reserve the right to:
- Cancel or reschedule a course
- Modify course content, instructors, or delivery format
If OAcademy cancels a paid course:
- You will receive a full refund or
- The option to enroll in an alternative course of equal value
Refund Process
To request a refund:
- Email us at info@oacademy.co.uk
- Include:
- Full name
- Registered email address
- Course name
- Reason for refund
Approved refunds will be:
- Processed within 7–14 business days
- Issued to the original payment method
Processing times may vary depending on your bank or payment provider.
cel or reschedule a course
- Modify course content, instructors, or delivery format
If OAcademy cancels a paid course:
- You will receive a full refund or
- The option to enroll in an alternative course of equal value
Abuse of Refund Policy
OAcademy reserves the right to:
- Deny refund requests that appear abusive or repetitive
- Suspend or terminate accounts engaging in refund misuse
Legal Compliance
This policy complies with applicable consumer protection laws. Nothing in this policy affects your statutory rights under UK or international law.
Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Updates will be posted on https://oacademy.co.uk/ and continued use of our services implies acceptance of the revised policy.
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