Description:
This module provides practical guidance on professional telephone communication, covering aspects such as proper phrasing, tone of voice, and active listening. Learners will explore best practices for managing inbound, outbound, and interoffice calls, as well as strategies for handling angry or rude callers.
Learning Outcome:
Demonstrate professional telephone etiquette, manage calls effectively, handle difficult callers with empathy, and follow organizational protocols for a positive caller experience.
| Details | Information |
|---|---|
| Course Duration | 30 mins |
| Course Timings | Self Paced |
